Terms and Conditions
Effective Date: June 30, 2026
1. Introduction
These Terms and Conditions (hereinafter referred to as the "Terms") govern the use of the services provided by Lunaris Webshop (hereinafter referred to as the "Seller") through the website https://lunariswebshop.com.
By placing an order on this website, the customer (hereinafter referred to as the "Customer") agrees to be bound by these Terms and Conditions.
2. Seller Information
Store Name: Lunaris Webshop
Owner: Zsombor Kevei
Location: Gyál, Hungary
Contact Email: lunariswebshop@gmail.com
Website: https://lunariswebshop.com
3. Ordering Process
- Customers can add products to their shopping cart by clicking the "Add to Cart" button.
- The contents of the shopping cart can be modified before completing the purchase.
- To place an order, Customers must provide the required billing and shipping information and select their preferred payment and shipping methods.
- Submitting an order constitutes a payment obligation.
- After placing an order, the Customer will receive an automatic confirmation email.
4. Prices and Payment Methods
All prices displayed on the website are shown in EUR or the selected currency and include applicable taxes where required by law.
Accepted Payment Methods:
- Credit/Debit Card
- PayPal
- Other payment methods displayed during checkout
Payments are processed securely through third-party payment service providers.
5. Shipping Information
Shipping Destinations
Lunaris Webshop primarily ships within the European Union.
Estimated Delivery Times
- Standard Shipping: typically 3–7 business days
- Express Shipping: typically 1–3 business days
Delivery times are estimates and may vary depending on the destination.
Shipping Providers
Orders may be shipped using one of the following carriers:
- UPS
- Packeta
- Fedex
- DHL
- Other partner courier services
Shipping costs are displayed during checkout.
6. Right of Withdrawal and Returns
Customers have the right to withdraw from their purchase within 14 days of receiving the product without providing any reason.
To initiate a return, please contact:
Email: lunariswebshop@gmail.com
Returned items must be:
- unused and in their original condition;
- returned with all included accessories;
- preferably returned in the original packaging.
Unless otherwise required by law, return shipping costs are the responsibility of the Customer, except in cases where the product is defective or the wrong item was delivered.
Non-Returnable Items
The right of withdrawal does not apply to:
- custom-made or personalized products;
- digital products once delivery has begun with the Customer's consent.
7. Warranty and Legal Guarantee
Products are covered by applicable Hungarian and European Union consumer protection laws regarding statutory warranty and legal guarantee rights.
Where mandatory warranties apply, they shall be governed by the relevant legislation.
8. Complaints
Customers may submit complaints using the following contact details:
Email: lunariswebshop@gmail.com
The Seller will investigate and respond to complaints as soon as reasonably possible.
If a dispute cannot be resolved directly, Customers may seek assistance from the appropriate consumer protection or alternative dispute resolution bodies.
9. Privacy and Data Protection
Lunaris Webshop processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
Detailed information regarding data processing practices can be found in our Privacy Policy.
10. Intellectual Property
All content available on this website, including but not limited to text, images, logos, product photographs, and graphics, is the property of Lunaris Webshop or is used with permission.
Any unauthorized reproduction, distribution, or use of website content is strictly prohibited.
11. Final Provisions
These Terms and Conditions become effective on June 30, 2026.
Lunaris Webshop reserves the right to modify these Terms at any time. Any changes will become effective upon publication on the website.